Privacy Policy for LevelUp Floorball

Last updated: October 9, 2026
Company: LevelUp Sports AB
Contact: jonathan@lvl-up.net

1. Data controller

LevelUp Sports AB is the data controller for the processing of your personal data. Contact us at jonathan@lvl-up.net if you have any questions.

2. What personal data do we collect?

Information you give us:

Email, password, username, name, profile picture
Date of birth, location, floorball information
Photos, videos and content you create
Chat messages and comments you send
Notification and privacy settings

Information collected automatically:

Device information (type, operating system, IP address)
Usage data and crash reports
Information from Google Sign-In (if you use it)

Payment information:

Handled by Google Play Store, Apple App Store and RevenueCat
We do not store credit card numbers directly

3. How do we use your personal data?

To provide and improve the app's features
To show your profile and content to other users (according to your settings)
To manage subscriptions and payments
To send push notifications (if you have enabled them)
For security, moderation and to meet legal obligations

Automatic review of messages: To protect our users, many of whom are young, chat messages (including private messages and group chats) and match comments are automatically reviewed when they are sent. The review looks for threats, self-harm, hate, severe abuse, sexual content, signs of grooming and Swedish personal identity numbers. It runs entirely on our own servers within the EU, and no message is sent to any external service for the review.

Only flagged messages can be read by LevelUp's moderators. They then see the flagged message and, when needed, a few messages before and after it in the same conversation. All such access is logged. Moderators can remove the message, warn or suspend the sender, or mark the flag as a false alarm. We do not read conversations that have not been flagged or reported.

The legal basis is our legitimate interest in preventing crime and protecting users, especially children, from harmful content (Art. 6(1)(f) GDPR).

4. Sharing of personal data

We share personal data with the following service providers:

Firebase (Google): Authentication, database, file storage, push notifications
RevenueCat: Subscription management
Google Play Store / Apple App Store: In-app purchases
Cloudflare Stream: Video hosting

These process data according to their own privacy policies. Some profile information may be visible to other users according to your privacy settings.

5. Storage and data transfer

We store your personal data on servers within the EU/EEA. We do not store your personal data in the United States.

Some third-party providers (e.g. app stores and subscription management) may process limited technical information according to their own privacy policies in order to deliver their services.

6. Data security

We use encryption (HTTPS/TLS), strong authentication and restricted access to protect your personal data.

7. Data retention

We keep your personal data for as long as necessary to provide the service or to meet legal obligations. When you delete your account, your data is deleted within a reasonable time.

Flagged and reported chat messages are kept for up to 12 months for investigation. Flags judged to be false alarms are deleted within 30 days.

8. Your rights (GDPR)

You have the right to:

Access your personal data
Have inaccurate data corrected
Have your personal data deleted
Restrict processing
Data portability (receive your data in a structured format)
Withdraw consent
Lodge a complaint with the Swedish Authority for Privacy Protection (IMY)

9. Privacy settings

You can manage your privacy settings in the app:

Profile visibility (public/private/friends)
Which information is shown on your profile
Push notifications
Delete your account

10. Push notifications

If you enable push notifications, we use device information to deliver them. You can turn them off at any time in the app or device settings.

11. Changes

We may update this policy. Significant changes will be announced in the app or by email.

12. Contact

LevelUp Sports AB
Email: jonathan@lvl-up.net

More information about third-party services:

This is a translation of the Swedish version. In the event of any discrepancy, the Swedish version applies.